London Zoo Wheelchair Access

A visit to the London Zoo makes a great day out and is designed for wheelchair users to enjoy.

Parking

The main car park is free for blue badge holders, and from here you can use the fast track entrance avoiding any queues.  For on-the-day tickets, there is a small carpark with five disabled spaces and there also one bay next to the entrance. Blue badge holders can also get four hours free in the surrounding streets.

Admission

Disabled visitors can bring an able-bodied career into the zoo with them for free and both entrances are step-free. The zoo is open every day, except Christmas Day, from 10 am to 6 pm between 31st March and 1st Sept, from 10 am to 5 pm between 2nd Sept and 26thOct and, from 10 am to 4 pm between 27th Oct and 14th Feb. Last admission is one hour before closing time and advance tickets can be booked online at a cost of £22.09 for a disabled adult and £15.95 for a child.

Tel: 0800 7765 608
Email: info@theaccessibleplanet.com

Dogs

Dogs are not permitted in the zoo except for ADUK accredited assistance dogs under specific conditions.

Wheelchair hire

You can hire a manual wheelchair by leaving a refundable £25 deposit. It is best to book in advance. A mobility scooter is also available with a £50 returnable deposit and £10 hire fee.

Walkways

Most of the walkway can be easily negotiated in a wheelchair and sloping underpasses give access to some parts of the zoo. These slopes are quite steep and users of manual wheelchairs may need assistance to go both up or down. Staff will be happy to help.

Lifts

Lifts are available to upper viewing platforms and to the Terrace Restaurant.

Toilets

Disabled toilets are situated near the Aquarium, B.U.G.S, Animal Adventure, and in the restaurant. Also, there are larger facilities near the main entrance. At the first aid post a hoist and changing bed are available and there are trained staff here who can help you.

For more information or specific mobility requirements call the support team on 0344 225 1826 or email generalenquiries@zsl.org.