More wheelchairs are being damaged on planes. Travelers want action.
The Transportation Department has announced several new accessibility measures, but advocates say progress is too slow.
Jessica Dalonzo was worried the first time she flew with her power wheelchair last month. She’d heard horror stories from other travelers, and her manual chair had been damaged on previous flights.
But the 22-year-old entrusted the customized device — with careful instructions attached — to Delta when she flew from New York to Orlando for a Disney World vacation. It was damaged upon arrival, but fixable in about an hour. Things got much worse on the way home, she said.